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Behind every piece of equipment, specialists ready to support your business on a daily basis.
The peace of mind of our customers' operations is crucial to their success. It is with this principle in mind that JORDAO reaffirms its daily commitment to excellence in Customer Service.
Our Customer Service team features specialised units to ensure the fastest response times and make a real difference in the day-to-day running of your business.
A team dedicated to Technical Assistance & Installation
A team dedicated to After-Sales, complaints, accessories, and spare parts
Specialised technical support
Shorter response times
Guaranteed high standards of quality and safety
Please describe your enquiry in as much detail as possible to ensure targeted support
Faster, more efficient, with total confidence.
Should you have any questions, you know where to find us.
More than ever, we are here for you.
It serves to correctly identify the equipment and supply accurate parts. The serial number must always be provided when contacting service.
Professional equipment carries a 1-year warranty from date of purchase against manufacturing defects.
You can contact the equipment seller or, alternatively, contact us and we will forward your request to the local representative.
It must only be serviced by authorised technical support using original parts. Before any maintenance, unplug the unit from the wall socket.
Damaged cables must be replaced solely by the manufacturer, after-sales service, or certified qualified personnel to prevent electrical hazards.
Inspect visually and clean at least once a month with a soft brush and vacuum. A blocked condenser increases power consumption and reduces performance.
Unplug from the electrical socket beforehand. Disconnect the fitting, remove the bulb and fit a replacement with the same reference. The switch is located at the lower panel.
We do not recommend modifying parameters. They are specifically calibrated for optimal operation. Contact technical support if assistance is needed.
The refrigerant type is stated on the characteristics rating plate fixed to the unit and in your equipment User Manual.
Check if the condenser is clean. If dusty, vacuum it with a soft brush. If continuous operation persists, request technical service.
Clean the condenser if dust has accumulated. Should the unit still fail to cool properly, contact our technical team.
Ensure proper condenser cleanliness and check base leveling. If unusual noise continues, contact authorised service.
If fitted with a defrost water tray, empty it. If not, or if leakage continues, contact technical support.
Reserved exclusively for official agents and representatives of JORDAO. Submit the online form to request access.
Log in via login using your registered username and password.
Send an update request directly to your dedicated Customer Manager.
Submit a new access request or reach out directly to your account manager via e-mail.
Check the "Order Inquiry" tool, making sure you have your order reference available.
Complete our official claims form providing all relevant information.
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